Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

The words whose initial letters are capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application refers to Anouk Fleet, the software program provided by the Company.
• Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Anouk (pty) Ltd, 11 Simba Road, Sunninghill, Sandton, Johannesburg.
• Country refers to: South Africa
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• POPIA refers to the Protection of Personal Information Act 4 of 2013, the applicable data protection law in South Africa.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes the data on behalf of the Company.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

2. Lawful Basis for Processing Your Personal Data

We only collect and process Your Personal Data when we have a lawful basis to do so. The lawful bases we rely on include:

• Performance of a Contract: Processing is necessary to provide the Service You have registered for or requested from Us.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring network security, provided these interests are not overridden by Your rights.
• Legal Obligation: Processing is necessary to comply with a legal obligation under South African law, United States federal or state law, or any other applicable law.
• Consent: Where required, We will ask for Your explicit consent before processing Your Personal Data. You have the right to withdraw your consent at any time by contacting Us, though this will not affect processing already carried out.

Where We rely on legitimate interests as the basis for processing, You have the right to object to that processing. Please see Section 9 (Your Rights) for further details.

3. Collecting and Using Your Personal Data

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information. This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City

Data About Drivers and Customers

As a fleet management application, We also process information You provide about your drivers and customers in order to deliver the Service. This includes:

• Driver contact information, location data, and assignment details.
• Customer contact information and delivery or service location details.

This information is used solely to provide the fleet management functionality of the Service and is retained only for as long as necessary for that purpose or until You delete it from within the Service.

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (such as web beacons and device identifiers) to track activity on Our Service and store certain information. You can instruct Your browser to refuse all cookies or to indicate when a cookie is being sent. However, if You do not accept cookies, some parts of Our Service may not function correctly.

We use the following types of cookies:

• Strictly Necessary Cookies: Required for the Service to function. These cannot be switched off.
• Analytics/Performance Cookies: Help Us understand how users interact with the Service so We can improve it.
• Functionality Cookies: Allow Us to remember choices You make such as your language preference.

4. Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account and registration as a user of the Service.
• For the performance of a contract: to fulfil any purchase or service agreement entered into with Us.
• To contact You by email, telephone, SMS, or push notifications regarding updates, security alerts, and informative communications.
• To provide You with news, special offers, and general information about other goods or services We offer, unless You have opted out.
• To manage Your requests to Us.
• For business transfers: to evaluate or conduct a merger, acquisition, restructuring, or similar transaction.
• For data analysis, identifying usage trends, and evaluating and improving our Service, products, and marketing.

We may share Your Personal Information in the following situations:

• With Service Providers: to monitor and analyse the use of our Service, or to contact You on Our behalf.
• For business transfers: during negotiations of any merger, sale, financing, or acquisition.
• With Affiliates: who are required to honour this Privacy Policy.
• With business partners: to offer You certain products, services, or promotions.
• With other users: where You choose to share information in public areas of the Service.
• With Your consent: for any other specific purpose You have agreed to.

5. Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

• Account and Personal Data: Retained until You delete Your account, or until We are no longer required to retain it by law.
• Driver and Customer Data: Retained until Your account is deleted or until You delete it from within the Service.
• Usage Data: Generally retained for up to 12 months unless required longer for security or legal compliance purposes.

6. Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will take place to an organisation or country unless there are adequate controls in place.

Where Your Personal Data is transferred to and processed in the United States, We will ensure that appropriate safeguards are in place to protect Your information in accordance with this Privacy Policy. Such safeguards may include contractual protections with our US-based service providers. By using the Service, You acknowledge that Your data may be processed in the United States where data protection laws may differ from those in Your home country.

7. Additional Rights for United States Users

If You are a resident of the United States, additional privacy rights may apply to You depending on the state in which You reside.

California Residents (CCPA/CPRA)

If You are a California resident, You have the following additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• The right to know what Personal Data We collect, use, disclose, and sell about You.
• The right to delete Personal Data We have collected from You, subject to certain exceptions.
• The right to opt out of the sale or sharing of Your Personal Data. We do not sell Your Personal Data to third parties.
• The right to correct inaccurate Personal Data We hold about You.
• The right to limit the use of Your sensitive Personal Data.
• The right to non-discrimination, meaning We will not treat You differently or deny You services for exercising any of these rights.

To exercise any of these rights, please contact Us at support@anouksolutions.com. We will respond to verified requests within 45 days as required by California law.

Other US State Residents

If You reside in Virginia, Colorado, Connecticut, Texas, or another US state with applicable privacy legislation, You may have similar rights to those listed above including the right to access, correct, delete, and opt out of certain processing of Your Personal Data. Please contact Us to exercise any of these rights.

8. Email Communications — CAN-SPAM Act

If You are a US-based user, Our email communications comply with the CAN-SPAM Act. This means:

• We will not use false or misleading email subject lines or sender information.
• We will clearly identify any email as an advertisement where applicable.
• Every marketing email We send will include Our valid physical address: 11 Simba Road, Sunninghill, Sandton, South Africa.
• Every marketing email will include a clear and easy way for You to opt out of future emails.
• We will honour all opt-out requests within 10 business days.

You can unsubscribe from Our marketing emails at any time by clicking the unsubscribe link in any email or by contacting Us directly at support@anouksolutions.com.

9. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA) and applicable South African law, You have the following rights regarding Your Personal Data:

• Right of Access: You have the right to request a copy of the Personal Data We hold about You.
• Right to Rectification: You have the right to request that We correct any inaccurate or incomplete Personal Data We hold about You.
• Right to Erasure (Deletion): You have the right to request that We delete Your Personal Data. You may do this by signing into Your Account settings or by contacting Us directly.
• Right to Restrict Processing: You have the right to request that We limit the way We use Your Personal Data in certain circumstances.
• Right to Object: You have the right to object to Our processing of Your Personal Data where We rely on legitimate interests as our lawful basis.
• Right to Data Portability: You have the right to receive Your Personal Data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where We process Your data based on consent, You have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact Us using the details in Section 13. We will respond to all requests within 30 days.

10. Security of Your Personal Data

The security of Your Personal Data is important to Us. We implement the following measures to protect Your information:

• All data transmitted between Your Device and Our servers is encrypted using SSL/TLS protocols.
• Passwords are never stored in plain text; they are encrypted and hashed with individual salts.
• We restrict access to Personal Data to authorised personnel and service providers only.
• We conduct regular reviews of our data collection, storage, and processing practices.

Please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

11. Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

12. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us immediately.

If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

13. Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

14. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, You can contact us:

Anouk Fleet Privacy Policy | Version 1.1 | May 2026